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Willowmed

Plan your visit

Everything you need before you come in

Hours, directions, what to bring and how billing works — so the only thing left to think about is why you're coming.

Practice hours

Monday – Friday
08:00 – 16:00
Saturday
08:00 – 12:00
Sunday & public holidays
Closed

Finding us

8 Frankfort Street, Frankfort, Free State, 9830

Parking is available at the practice, with wheelchair access to the building.

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Accounts and medical aid

We work with most medical aids. If you are unsure whether yours is accepted, please contact reception. Cash patients are welcome; consultation rates are available on request.

Please settle co-payments on the day of your visit.

Your first visit

What happens, step by step

01

Before you arrive

Phone or WhatsApp reception to book. Tell us if the matter is urgent so we can find the earliest slot.

02

At the front desk

Our reception team confirms your appointment details and lets your practitioner know that you have arrived.

03

In the room

Your practitioner takes a history, examines you where needed, and explains what they find in plain language.

04

On the way out

You leave with a clear plan: prescription, sick note, referral, or a follow-up date. Repeats can be arranged by phone.

Seating beside the WillowMed reception desk, with warm oak slat detailing

What to bring

  • Your ID document
  • Your medical aid card, if you belong to a scheme
  • Your current medicines, or a list of them
  • Recent test results, scans or hospital letters
  • For children: the Road to Health booklet

If it's an emergency

This website and our enquiry form are not monitored after hours. For chest pain, difficulty breathing, severe bleeding, a head injury, sudden weakness or any situation you believe is life-threatening, go straight to the nearest emergency department or call an ambulance on 10177 (or 112 from a mobile).

As a local emergency alternative, contact Riemland Clinic on 058 813 2771.